Expand the lists below to view contacts by category.
| Contacts |
YES Contacts
Independent Assessor
Liberty Healthcare
208-258-7980
1-877-305-3469
idahoyes@LibertyHealth.com
Contact the Independent Assessor for a mental health assessment for your child if:
- Your child would like Medicaid and your household earns between 185-300% of the Federal Poverty Guidelines
- Your child already has Medicaid and you would like to access respite services paid by Medicaid
- You are unsure if your child will qualify for Medicaid because of income eligibility requirements, but would like access to the YES system of care through the Children’s Mental Health program.
Note: A youth is not required to go to the Independent Assessor unless they are applying for Medicaid with a household income between 185-300% of the Federal Poverty Guidelines, or the youth needs access to Medicaid paid respite.
Idaho Behavioral Health Plan (IBHP) Managed Care Provider
Optum Idaho
1-855-202-0973
optum.idaho.yes@optum.com
Contact the IBHP if your child has Medicaid and you need help locating a mental health provider. They are also available 24 hours a day in case of a mental health crisis.
Apply for Medicaid
Department of Health and Welfare Assistance Programs
1-877-456-1233 (toll free)
idalink.idaho.gov
Visit the Department of Health and Welfare website to get information about applying for assistance. All Idaho self-reliance programs use the same application process.
Non-Emergency Transportation
MTM
1-877-503-1261
Contact MTM if your child has Medicaid and needs transportation to Medicaid payable appointments.
Voucher Respite Program Administrator
BPA Health
208-947-5154
1-866-617-3126
respitecare@bpahealth.com
Contact BPA Health to access funds to help pay for respite care that is not part of Medicaid.
Division of Behavioral Health
Children’s Mental Health
Find Your Regional Office
Contact your Children’s Mental Health regional office for help accessing the YES system of care if your child does not qualify for Medicaid. They can also help you identify and navigate local mental health services and supports.
Division of Behavioral Health Contacts
Find Your Regional Office
Idaho Department of Juvenile Corrections (IDJC) Contact
Monty Prow, Director
Idaho Department of Juvenile Corrections
208-334-5100
Monty.Prow@idjc.idaho.gov
idjc.idaho.gov
State Department of Education Contact
Charlie Silva, Ph.D
Director, Special Education Services
Idaho State Department of Education
208-332-6800
csilva@sde.idaho.gov
sde.idaho.gov
Families and Youth of Idaho (FYIdaho)
704 N. 7th St. Boise, Idaho 83702
208-433-8845
www.fyidaho.org
Families and Youth of Idaho (FYIdaho) is committed to improving, preserving, and restoring the mental health of youth and families through support, education, and advocacy.
Idaho Parent Network for Children’s Mental Health
info@idahoparentnetwork.org
The Idaho Parent Network for Children’s Mental Health supports parents in Idaho with online resources to help them navigate our mental health system.
Idaho Parents Unlimited
208-342-5884
1-800-242-IPUL (4785)
parents@ipulidaho.org
Idaho Parents Unlimited is a non-profit organization that educates families about their rights, responsibilities, and protections under the Individuals with Disabilities Education Act (IDEA). They also assist families in making informed choices about health care.
National Alliance on Mental Illness (NAMI) Idaho
idahonami@gmail.com
NAMI Idaho strives to improve the quality of life for all those affected by mental illness through support, education, advocacy, and research.
Idaho Behavioral Health Plan Managed Care Provider
Optum Idaho Provider Contacts
Provider Line: 1-855-202-0983 Extension 1
Provider Website
Email: optum.idaho.yes@optum.com
Network Provider Training
ICANS
Technical Support
208-332-7316
1-844-726-7493
ICANSHelpDesk@dhw.idaho.gov
ServicePRO (Support Portal)
Concerns or Complaints
208-334-6870
1-855-643-7233 toll-free
yes@dhw.idaho.gov
Youth Empowerment Services Concerns and Complaints form
Division of Medicaid
MedicaidAppeals@dhw.idaho.gov
Phone: 208-334-5747
Fax: 208-364-1811
Mail: Medicaid Appeals – IDHW, PO Box 83720, Boise, ID 83720-0009
In Person: Your Local Health & Welfare Office
Web link for processes: https://publicdocuments.dhw.idaho.gov/WebLink/Browse.aspx?id=17618&dbid=0&repo=PUBLIC-DOCUMENTS
Division of Behavioral Health
Email: APS@dhw.idaho.gov
Mail: 450 West State Street 10th floor P.O. Box 83720, Boise, ID 83720-0036
Fax: (208) 639-5741
An appeal can be requested verbally by calling 855-643-7233 and must be followed up with a written request
using one of the options listed above.
Division of Welfare/Self-Reliance (Medicaid and other benefit eligibility):
MyBenefits@dhw.idaho.gov
Phone: 877-456-1233
Fax: 866-434-8278
Mail: Self-Reliance Programs, PO Box 83720, Boise, ID 83720-0026
In Person: Your Local Health & Welfare Office
Web link for processes: https://healthandwelfare.idaho.gov/appeals-and-fair-hearings
Idaho Behavioral Health Plan – Optum Idaho (Medicaid outpatient behavioral health services)
optumidaho.appeals_grievance@optum.com
Mail: Optum Idaho, 322 E. Front Street, Suite 400, Boise, ID 83702
Fax: 1-855-272-7053
Member Services: 1-855-202-0973
Appeals Process: https://www.optumidaho.com/content/ops-optidaho/idaho/en/members/rights—responsibilities.html
Idaho State Department of Education
info@sde.idaho.gov
Mail: Special Education Dispute Resolution Idaho State Dept. of Education P.O. Box 83720 Boise, ID 83720-0027
Phone: (208) 332-6914 or (800) 432-4601
TT: (800) 377-3529
Fax: (208) 334-2228
Dispute Resolution Process: https://www.sde.idaho.gov/sped/dispute/