When a family or youth is unhappy with an experience they had in any part of the YES system of care, they may submit a complaint. Complaints are valuable and an important part of the State being able to identify gaps and needs within the system of care. All complaints are taken seriously. Youth and their families should not be penalized or retaliated against for filing a complaint.
It is possible to submit anonymously if a youth or family wants to. Please see the contact information below for the complaint process for many YES system of care partners.
| YES Complaints Contacts |
Online: YES Centralized Complaints Form
Phone: 208-364-1910 or 800-352-6044
Email: YES@dhw.idaho.gov
Mail: IBHP Governance Bureau Attn: YES Centralized Complaints; PO Box 83720; Boise, ID 83720-0009
To submit a complaint about any part of the YES system of care, or the Medicaid YES Program, use the above online form, phone number, or email address. The YES Centralized Complaints Team with the Idaho Department of Health and Welfare’s Division of Medicaid will receive any complaint submitted using any of these three methods and coordinate with any additional teams as needed.
If you are unsure which team you should submit your complaint to, you can submit it to the YES Centralized Complaints Team. We will coordinate and collaborate with any team that is involved in the complaint. We will get it where it needs to go!
The online form linked above should also be used for any complaint to any YES system of care partner where you wish to remain anonymous, but can’t through that partner’s complaint process.
Online: Magellan’s Complaints Page
Phone: 855-202-0973
Fax: 888-656-9795
Mail: Magellan Healthcare, Inc Attn. Idaho Quality Department; PO Box 2188; Maryland Heights, MO 63043
To file a YES system of care complaint directly with Magellan, please visit the complaints page linked above for more information. You can file your complaint through an online form, by calling Magellan, or as a written complaint by faxing or mailing in your complaint.
Magellan cannot receive anonymous complaints. If you want to file an anonymous complaint, please use the online complaint form linked in the YES Centralized Complaints Team section.
YES and Developmental Disabilities (DD)
Phone: 208-258-7980
Phone: 877-305-3469
YES Email: idahoyes@LibertyHealth.com
DD Email: idahoias@LibertyHealth.com
Website: Liberty’s Contact Page
Mail: Liberty Healthcare; 8850 W Emerald St Ste 164; Boise, ID 83704
If you would like to submit a complaint directly to Liberty related to either an assessment for Medicaid’s YES Program or Children’s Developmental Disability Program, you can use the contact information above. Complaints can be submitted using the Contact Us form on Liberty’s Contact website linked above.
Liberty cannot receive anonymous complaints. If you want to file an anonymous complaint, please use the online complaint form linked in the YES Centralized Complaints Team section.
Online: MTM’s Contact Page – Online Complaint Form
Phone: 866-436-0457
Email: QM@mtm-inc.net
Mail: Medical Transportation Management; PO Box 210; Meridian, ID 83680
To file a complaint about your experience with MTM, Medicaid’s non-emergency medical transportation contractor, can be submitted through the online form linked above or by calling the above phone number.
MTM cannot receive anonymous complaints. If you want to file an anonymous complaint, please use the online complaint form linked in the YES Centralized Complaints Team section.
Online: DBH Online Complaint Form
Phone: 208-334-5628
Email: DBHPolicy@dhw.idaho.gov
Mail: Division of Behavioral Health; Policy & Compliance – Complaints Team; PO Box 83720; Boise, ID 83720-0036
The DBH Complaints Team manages complaints for specific services, including DBH staff, court-ordered services provided by DBH staff, and DBH contractors outside of the IBHP and YES. DBH will respond to all complaints and provide the complainant with an outcome letter. To submit a complaint to DBH, please use the above contact information.
If a complaint is not appropriate for DBH, the team will route it to the correct IDHW program or provide information for filing elsewhere.
You can submit anonymous complaints to the DBH Complaints Team.
Phone: 208-334-5700
Email: cwpolicy@dhw.idaho.gov
To file a complaint with CYFS about your experiences with the foster care system or any other experiences with CYFS teams, you can submit your complaint through the by calling the number above or by emailing the above email address.
The CYFS team cannot receive anonymous complaints. If you want to file an anonymous complaint, please use the online complaint form linked in the YES Centralized Complaints Team section.
Email: MedicaidChildrensDD@dhw.idaho.gov
Online: DD Online Complaint Form
To file a complaint with Medicaid’s Children’s DD team about DD services, you can submit your complaint through the online form linked above or by emailing the above email address.
The DD team cannot receive anonymous complaints. If you want to file an anonymous complaint, please use the online complaint form linked in the YES Centralized Complaints Team section.
Email: disputeresolution@sde.idaho.gov
Mail: Special Education Dispute Resolution Idaho State Dept. of Education P.O. Box 83720; Boise, ID 83720-0027
Phone: 208-332-6914 or 800-432-4601
Touch Tone: (800) 377-3529
Fax: (208) 334-2228
Dispute Resolution Process: https://www.sde.idaho.gov/about-us/departments/special-education/dispute-resolution/
If you would like to submit a complaint to IDE, you can use the contact methods listed above.
IDE can accept anonymous complaints.
Email: contactus@idjc.idaho.gov
Mail: Idaho Department of Juvenile Corrections P.O. Box 83720; Boise, ID 83720-0285
Phone: 208-334-5100
Fax: 208-334-5120
If you would like to submit a complaint to IDJC, you can submit your complaint through any of the contact methods listed above. Families are also encouraged to speak up about any complaints during their youth’s monthly meetings and family counseling sessions. Families will also be provided with a way to directly contact IDJC staff they are working with. IDJC will also send out a survey for families to complete after their youth is released.
IDJC can accept anonymous complaints.
Online: YES Centralized Comments and Questions Form
Phone: 208-364-1910 or 800-352-6044
Email: YES@dhw.idaho.gov
If you would like to tell us about an experience, positive or negative, that you or your family had in the YES system of care, please use any of the above contact methods to tell us about it. You can also submit questions to us through these contact methods.
You can remain anonymous through the online comments and questions form.